STATE HOUSE LAUNCHES STRATEGIC DEVELOPMENT PLAN, SERVICE DELIVERY STANDARDS AND CLIENT CHARTER

The government has called upon State House staff to strengthen
implementation, accountability and service delivery as the institution
launched its Strategic Development Plan, Client Charter and Service
Delivery Standards.

The documents were launched today at the Sheraton Kampala Hotel by
the Minister of State for Economic Monitoring, Hon. Santa Sandra Alum
Ogwang, who represented the Minister for the Presidency, Hon. Babirye
Milly Babalanda.

Speaking on behalf of the Minister for the Presidency, Hon. Ogwang
commended State House staff for their dedication and professionalism in
supporting the Presidency and congratulated them for their contribution
to the successful conclusion of the recently concluded General
Elections.

She, however, emphasized that the work ahead remains enormous as
the government embarks on implementing its commitments under the
2026–2031 National Resistance Movement (NRM) Manifesto and the
Fourth National Development Plan (NDP IV).

“Our national commitment is to achieve higher household incomes, full
monetization of the economy and employment for sustainable socio-
economic transformation,” she noted.

The Minister further reminded staff of H.E. President Yoweri Kaguta
Museveni’s recent directive that the new term would be characterized by

“no more sleep and no more corruption,” calling upon all public servants
to embrace hard work, integrity and accountability.

Minister of State, Office of the President (Economic Monitoring) Hon.Alum Sandra Santa, The Permanent Secretary for the Office of the Vice President Mr. Alex B. Okello, the State House Comptroller Jane Barikye and other State House officials in a group after the Launch of the State House Strategic Development Plan, Service Delivery Standards and Client Chapter at Sheraton Kampala Hotel on the 30th June 2026. Photos by PPU/Tony Rujuta.

She also highlighted Uganda’s ambitious Tenfold Growth Strategy, which
seeks to expand the country’s economy from approximately USD 50
billion to USD 500 billion by 2040, saying the target demands greater
efficiency and commitment across government institutions.

Hon. Ogwang observed that the State House plays a critical role in
providing technical, logistical and administrative support to the
Presidency, noting that the institution’s newly launched Strategic
Development Plan translates the President’s vision and national
aspirations into practical actions.

She urged State House management and staff to ensure the effective
implementation of the Strategic Development Plan, Client Charter and
Service Delivery Standards, stressing that the documents should
become practical tools for improving service delivery rather than remain
on shelves.

The Minister called for stronger internal implementation, monitoring and
evaluation systems to ensure the institution continues to uphold
excellence, integrity, transparency and citizen-centred service delivery in
support of Uganda’s socio-economic transformation.

Earlier, the State House Comptroller, Ms. Jane Barekye, described the
launch as the culmination of a deliberate and consultative process aimed
at strengthening institutional capacity to effectively support H.E. the
President and the Vice President in executing their constitutional
responsibilities.

She said the Strategic Development Plan provides a comprehensive
framework for institutional planning, resource allocation, performance

management and organizational growth, while the Client Charter and
Service Delivery Standards reinforce accountability, transparency and
continuous improvement in service delivery.

Ms. Barekye called upon managers and staff to translate the
commitments contained in the documents into action, emphasizing that
their success would ultimately be measured by effective implementation.

The Head of Human Resource Management at State House, Mr. Benon
Twinobusingye, described the launch as a significant milestone in the
institution’s development, noting that the documents provide a clear
roadmap for achieving State House’s strategic objectives while
strengthening support to the Presidency.

Representing the Permanent Secretary of the Ministry of Public Service,
the Acting Commissioner for Public Service Inspection, Mr. Fred Ojok,
commended the collaborative efforts between State House, the Ministry
of Public Service and the National Planning Authority in developing the
documents.
He emphasized that implementation and continuous performance
measurement would determine the success of the Strategic
Development Plan, Client Charter and Service Delivery Standards,
urging staff to embrace the documents as tools for improving efficiency,
accountability and citizen-centred service delivery.

The Strategic Development Plan, Client Charter and Service Delivery
Standards are expected to strengthen institutional planning, improve
service delivery, enhance accountability and align State House
operations with the government’s national development priorities.